5 Easy Facts About sap support Described

Entry many different support channels that can assist you solve your concern in the simplest way achievable. All of the support channels are built-in into the application, employing artificial intelligence (AI) algorithms to suggest the very best channel to take care of your problem.

From incident administration to self-support, our assistance desk modules are built to maintain your service desk efficient plus your client satisfaction amounts substantial.

By taking over your day-to-day support for SAP and ongoing service administration, we will help lower complexity, improve operational effectiveness, and supply all the key benefits of getting a one dependable partner for software program support and managed services. 

Routine a Supervisor means that you can book a 15-minute simply call that has a support manager on your own medium or high precedence support circumstance with a two hour guide time below the following ailments:

Scheduled appointments require no less than 24 hrs see to allow engineers to prepare with the session.

The chat transcript and every one of the attachments will almost always be captured and recorded inside your case log, whether the concern is settled promptly or not.

Every little thing which the IT group ought to be get more info efficient and in form to support the requires from the small business – not just the IT Division.

Dawn ITSM is made up of over 30 configurable modules. These is usually conveniently modified and personalised to fulfill your specifications.

Dawn ITSM supplies the controls and processes to make sure that operational issues are properly managed.

The SAP GoingLive Check out safeguards your SAP Remedy into a easy begin of production. This proactive company mitigates the challenges that come up from non-optimal technique and small business approach configuration. It guarantees a technically strong operation from the beginning and as a consequence safeguards your company.

We want a long-lasting romance. We’re more info here to supply you with IT satisfaction so you know you’re protected for all kinds of IT eventuality. We could become a Section of the family, your response plus your Answer by pre-empting troubles and fixing them in advance of they even surface on your radar.

Patches are code-corrections for a certain Variation of the SAP product or service. Support offers are a group of one or more patches. Last but not least, support deal stacks are a group of support deals.

Developed-In Support gives you proactive and customized tips from inside your product or service, will give you guided access to SAP expertise and support industry experts, and minimizes hard work to get support tailored to the SAP website solution.

The chat transcript and many of the attachments will always be captured and recorded within your scenario log, whether or not the issue is resolved right away or not.